Ordering repeat prescriptions
Requests can be made up to 7 days before your current supply runs out. If you request your medication too early your request will be rejected. We suggest that you submit the request at least 3 days before you run out, in order to give us time to process your request.
The easiest ways to order repeat prescriptions are:
- via Accurx
- using your NHS account (through the NHS website or in the NHS App)
- by asking your nominated pharmacy to make a request on your behalf
We do not take repeat prescription requests over the phone.
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- use the Accurx service
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription, please contact us.
Prescriptions for over the counter medicines
- You can buy over-the-counter medicines in pharmacies, supermarkets and some high street shops.
- GPs, nurses and pharmacists will not generally give you a prescription for over-the-counter medicines.
- Your local pharmacy offers help and clinical advice to manage minor health concerns. If your symptoms suggest it’s more serious, they will help you get the care you need.
Please help the NHS to use resources sensibly.
This advice is in line with national guidance from NHS England.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Please take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Community pharmacy consultation scheme.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.
