- Contact us to request an appointment by submitting a medical request via accuRx
- Use your NHS account (through the NHS website or NHS App) or NHS App to request an appointment
- Phone us on 0203 930 3533
If you call, our team will ask you a few questions about what you need help with, and they may ask you to complete the accuRx form in order to request an appointment.
We will use your answers to choose the most suitable healthcare professional to help you. This may be a GP, pharmacist, nurse, physiotherapist, or another member of our multi-disciplinary team.
Cancelling or changing an appointment
To cancel or change your appointment:
- use your NHS account (through the NHS website or NHS App)
- contact us via Accurx
- phone us on 0203 930 3533 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific GP or other health professional you would prefer to see or speak to
- if you would prefer to consult with the clinician by phone, face-to-face, or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whenever possible please try to come to the practice for your appointments, which is where we are best able to provide you with safe and effective care.
If you would like to request a home visit, please ring the practice as early in the morning as possible. We will arrange for you to speak with the duty doctor to make an assessment and arrange a home visit or advise you of other care options as appropriate.
Phonecall recordings
All inbound and outbound calls are recorded for training and monitoring purposes. For more information please see our Privacy Notice.
